returns

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RETURNS INFORMATION

You must inspect the goods at the time of arrival as you will need to sign for the item accepting them as in 'good condition'. If items do not appear to be in good condition when delivered then they need to be inspected & if necessary the delivery refused. You can then contact us & we will try to resolve this. Items that are ordered & then no longer required must be returned at the cost of the buyer. Buyers have 14 calendar days to let us know that they would like to return an item for a refund (14 Day cooling off period). The cost of return must be paid for by the buyer. We can only accept returns in original packaging & in a saleable condition. Items not received back in good condition may not be refunded in full. In the unfortunate event that goods are received either faulty or damaged then please contact us & we will endeavour to rectify the problem. We comply with the latest UK distance selling regulations. Please note that most of our Mattresses are vacuum packed & once opened are very difficult to re-package for return. Our carriers will not collect opened mattresses due to size restrictions & health & hygiene reasons. Returns of mattresses that have been opened or used must be paid & arranged for by the customer. We will only refund these items if there is deemed to be a manufacturers fault. Be aware that new Mattresses can take a few weeks to 'bed in" before the customer adjusts to it. We stress you choose the correct mattress at point of purchase to avoid any possible issues.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You will be liable for the cost of any reduction in the value of the Products that was caused due to not taking reasonable care of them. Following the collection of the Products from you, we will check that reasonable care has been taken of the Products.

Subject to our being satisfied that reasonable care has been taken of the Products, we will process the refund to you as soon as possible, and, in any case, within 14 days following the day on which you have given notice of your cancellation of the Contract. In these circumstances, we will refund the price of Products in full, including the cost of sending the item to you via standard delivery. If you have paid for express or next day delivery you will only be refunded the standard delivery charges.

If you have cancelled the Contract and the Products have not been delivered, then we will process the refund due to you as soon as possible and, in any case, within 14 days of the day following the day on which you gave us notice of cancellation of the Contract.

If you cancel the Contract for any other reason (for example, if you think the Products are defective or they do not match their description), we will collect the Products from you and examine the returned Products. We will notify you of our decision regarding a refund within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund. Products returned to us because of a defect will be refunded in full, including a refund of the delivery charges for sending Products to you and any charge we may have levied for the collection of the Products (subject to confirmation of the fault and provided that the Products have been treated by you in accordance with the manufacturers' guidelines and care instructions), we shall not have any other liability towards you.

In all cases, please ensure that the despatch note is returned with the Products as proof of purchase. We recommend that you take a copy for your own records. We will refund you using the same method you used to pay for the Products.

Unfortunately we cannot stop an order once it's been confirmed by us. If you change your mind about your order after this point you can return the Products to us in accordance with this returns policy.

Nothing in these Terms and Conditions of Sale affects your statutory rights in respect of defective Products.